Candle burning information
Every candle we sell comes with a label attached that includes a warning, and burning instructions.
Follow these instructions carefully to prevent fire hazard or injury.
Never allow candle to burn while unattended.
Keep out of reach of small children and pets.
Allow candle to cool completely before handling.
Always burn candle on a heat resistant, level surface.
Do not burn around flammable materials.
Instructions for burning:
Keep wick trimmed to 1/4 inch.
Keep wax free of any foreign debris.
Never burn more than 4 hours at a time.
Keep away from drafts.
Discontinue use when only 1/2 inch of wax remains.
Some frequently asked questions:
Q. The wax didn't burn all the way across at the top, is this bad?
A. No, it will happen later in future burn cycles if it hasn't already. Our candles are made to do this on purpose so the container doesn't get too hot when burning the lower portion. There is a very common misconception that not having a full melt pool from the start is a bad thing, it's not at all, a full melt pool is a 'limit', not a 'goal'. So while your candle may appear to be 'tunneling', it's really not, it's just taking it's time to burn outwards because of the high melt point of the wax (we use these types of waxes to stop the candles arriving half melted in the mail). A proper example of tunneling would be burning the candle for the maximum 4 hours at a time and the melt pool staying small the whole way down.
Q. My flame is very small, what should I do?
A. You don't have to do anything, just keep burning the candle and it will fix itself. Some candles might have a bit of a slow start before they flourish so they might take a couple of burns before the wick is burning at it's full potential.
Q. The wick smokes / pops for a few seconds when I re-light it, is this normal?
A. This is common and happens when there is still some carbon buildup left on the wick, it will usually stop on it's own after a few seconds, but if it happens for longer than that and is still smoking, extinguish the candle and make sure you've trimmed the wick properly then try again.
Q. The wick is curling over at the end, should I do anything?
A. No, the curl is what helps the wick burn more consistently, there is no need to do anything.
Q. My wick is mushrooming, does that mean it's bad.
A. No, there are many reasons why this happens and it's very common.
Q. Why do some of the jar candles have weird looking spots on them?
A. All you are seeing is the glass adhesion changing in some areas when the temperature of the container fluctuates, there is nothing wrong with the candle. We make every effort to tweak our waxes to minimize this, but as we can't control the temperatures the packages go through in the mail there is no way for us to stop it happening. It will also happen during burn cycles.
Q. If I'm concerned about something else not mentioned here, can I contact you?
A. Of course!