Please see the frequently asked questions below, if your question is not answered here, you can Contact Us.
If you are looking for information related to burning your candles, here is a link to the page: https://souvenirscents.com/pages/candle-burning-information
How long will it take to receive my order?
Most orders will be shipped within two weeks. Large orders may require additional time. If for any reason orders may take longer than two weeks, information will be posted on the specific product page. (This may be related to supplies for a particular product.) Contact Us if your order is taking longer than specified.
UPDATE October 2021: Please note that USPS is reporting longer than usual shipping times, so while we will do our best to get your order sent out as soon as possible, it may take a few extra days than usual.
Where are you shipping from?
Our products are handmade with love and shipped from Clermont, Florida.
What type of shipping do you offer?
All domestic packages are shipped by USPS.
Do you ship internationally?
Not at this time, sorry.
Do you offer Free Shipping?
We're currently offering free shipping on orders of $100 or more (before tax and discounts). You must select the Free Shipping option at checkout.
Note: If you do not have a Free Shipping option, check to be sure you don't have discounts applied that are making your order total less than $100.
Do you allow for returns?
Due to the nature of these products we do not accept returns at this time, sorry.
What type of wax are your candles and melts made from?
Currently we are shipping scented candles and melts made with custom paraffin wax blends, sometimes they may contain soy or coconut. Occasionally we might have to temporarily switch to a different blend due to supply issues, but the majority of the time we use paraffin blends.
Do you really have your own scent creator?
Yes! He has many years of experience with scent creation and everything he makes is only available from us.
Will you offer more scents in the future?
Yes, we have been working hard for a long time creating a whole bunch of different scents that we think you're gonna love, this is just the beginning. Be sure to join our mailing list (at bottom of page) to be notified when they are available.
Can I suggest a new scent that you do not offer?
Yes, contact us with your product suggestions!
Are you affiliated with any theme park company?
No, we are not affiliated with or endorsed by any theme park company.
Do you offer affiliate programs?
We are currently offering partnerships by invite-only, but you can contact us with your information any time for future consideration.